IN THIS ARTICLE
Change Your Notification Settings (Global)
Change Community-Level Notification Settings
Override existing community-level notifications
Troubleshooting Mobile Push Notifications

You can choose which notifications you'll receive in Yellowdig. You can enable or disable email, in-app, or mobile notifications for new posts, replies to your posts, new reactions to your posts, new @mentions, followers' activities, and more. In this article we will discuss how to do so, both for an individual community you're a part of (community-level), as well as for your entire Yellowdig account.

Change Your Notification Settings (Global)

These settings are for your whole account, rather than just for an individual community you're a member of. 

To change your notification settings, from the Organization Menu, go to User Options > Account Settings:

Then, from the Settings menu > select Notifications and use the toggle switches to turn on or off any settings you'd like. 

Override Community-Level Notification Settings

You can override your global settings and customize the notification you receive from a specific community you're a member of.

To override community-level notification settings, from the Community Menu, go to Settings > Notifications and use the toggle switches to turn on or off any settings you'd like. 

Reset community-level notifications settings overrides

Whenever you override notifications settings for a specific community you follow, you can reset these back to your global settings.

To reset community-level notifications settings overrides, from the Community Menu go to Settings > Notifications and click Go to global notifications settings:

Once on the My Notifications Settings page, you can choose to Reset all community-level overrides or reset each individual setting.

Access settings from an email notification

You can also choose to access your notifications settings by clicking the link at the bottom of an email notification:

Troubleshooting Mobile Push Notifications

Troubleshooting mobile push notifications involves multiple layers, including device settings, app permissions, network issues, and backend services. Here’s a step-by-step guide:

1. Check for App Updates

• Go to the App Store or Google Play Store and update the app if a new version is available.

2. Check Device & App Settings

• App Permissions: Ensure the app has permission to send notifications.
  • On iOS go to Settings > Notifications > Yellowdig > and make sure ‘Allow Notifications’ is toggle ON
    
  • On Android: Settings > Apps > Yellowdig > Notifications > Allow.
• Do Not Disturb Mode: Ensure Do Not Disturb is not enabled, as it may silence notifications.
• Battery Optimization Settings: Some devices restrict background processes.
  • On Android: Settings > Battery > Battery Optimization > Yellowdig > Don’t Optimize.

3. Verify Network Connectivity

• Ensure the device is connected to a stable internet connection (WiFi or Mobile Data).
• If on a restricted network (corporate or university), verify that push notification ports are not blocked.

4. Force Close and Reopen the App

• Swipe away the app from recent apps and reopen it.
• Check if notifications start coming through.

5. Restart the Device

• Restarting can refresh push notification services.

6. Reinstall the App

• Uninstall the app, restart the device, and reinstall it.
• Log in again and check notification settings.

7. Test with a Different Device

• If possible, test on another device to determine if the issue is device-specific.

Audience: This help article is for Instructors, Designers, and Administrators.